— Contact
Write to us. We reply.
Velati is a small team. Every message reaches a person, usually the same day. We can't give legal advice on your specific circumstances, but we can answer questions about how the service works, what's included, and what isn't.
Or by email
hello@velati.co.uk
Prefer your own mail client? Same inbox, same reply time — usually the same afternoon.
Open in your mail appPress & partnerships
press@velati.co.uk
Journalists, solicitor partners, and adjacent product teams — we'd be glad to hear from you.
Send a noteRegistered office
Velati LtdRegistered in England & Wales
Company & postal address provided on request
We don't publish a postal address publicly to keep our small team focused — happy to provide it by email for any formal correspondence.
What we can & can't help with
- Yes: how the service works, what's in the will, what isn't, account questions, refunds.
- No: legal advice on your specific situation. We'll point you toward a regulated solicitor when that's what you need.
- Complaints: include the word "complaint" in the subject line and a manager will pick it up directly.
A note on regulation
Velati is not a firm of solicitors and we are not regulated by the SRA. We provide a will-writing service: the templates are reviewed by a regulated solicitor, but for advice on your individual circumstances you should speak to a qualified professional. See our terms for the full picture.