Terms of service

Who we are

Velati Ltd is a company registered in England & Wales. We provide a guided online service that produces a will document and a signing pack for you to execute under the Wills Act 1837. We are not a firm of solicitors and the service is not the provision of legal advice. Our templates are written and reviewed by regulated solicitors before they go live.

What we do for you

We provide an online questionnaire, a plain-English review of your draft will, a print-ready will document, and a signing pack with instructions for you and your two witnesses. We do not store your signed original document; that is your responsibility.

What you do

You are responsible for the accuracy of the information you give us, for understanding what the document does (which is why we include the plain-English review), for arranging two competent and independent witnesses, and for executing the document in accordance with the signing pack.

Where this service is for

The service is intended for adults domiciled in England & Wales. We do not produce wills for people domiciled in Scotland or Northern Ireland; we do not produce wills for people whose estates have a substantial international element. If our pre-flight check identifies your case as outside our scope, we will not take payment.

Our liability

If a will produced by Velati is found invalid in court because of an error attributable to us, we will refund the fee paid and contribute towards your reasonable legal costs of putting it right. Our maximum liability for any claim is otherwise limited to the fee you paid for the service. Nothing in these terms limits our liability for fraud, fraudulent misrepresentation, or death or personal injury caused by our negligence.

Complaints

If you are unhappy with the service, please contact complaints@velati.co.uk and we will respond within five working days. If you remain dissatisfied, you may refer the matter to the Legal Ombudsman.

Governing law

These terms are governed by the law of England & Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England & Wales.